Returns & Exchanges
At Il Uno Artisan, we take pride in the quality of our gourmet food products and want you to be completely satisfied with your order. Due to the perishable nature of our artisanal goods, we offer replacements or refunds for items that arrive damaged or defective.
Contact Support
Email our customer care team within 48 hours of delivery with your order number and a brief description of the issue.
Provide Evidence
Attach clear photographs of the damaged product and the original packaging to help our quality control team assess the claim.
Review Process
Our team will review your request within 2 business days to verify the defect and approve the return or exchange.
Resolution
Once approved, we will immediately dispatch a fresh replacement or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing